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Terms & Conditions That Protect Your Account

When you open an account with us, our terms set out exactly how your wallet works, how withdrawals are verified, and what we need from you to keep…

Account eligibility depends on local lawAll withdrawals verified before transferSupport available six days a week
kebo slot Terms & Conditions That Protect Your Account
REACH US DIRECTLY

How to Contact Us About Terms

If you have questions about our terms, how they apply to your account, or need clarification on a specific policy, our support team is here to help. We respond through live chat during lobby hours, email for formal requests, and Telegram for quick updates.

Team online

Live Chat Support

Available six days a week, 10am to 11pm Indonesia time. Open the chat bubble in the lobby to ask about terms, account holds, or withdrawal rules.

Email Support

Send formal requests, policy questions, or account disputes to our compliance team. Expect a reply within 24 hours on business days.

Telegram Channel

Join our Telegram for policy updates, scheduled maintenance notices, and quick answers to common terms questions during peak hours.

DATA & ACCOUNT SECURITY

How We Handle Your Information Under Our Terms

Our terms require us to protect your account data, verify your identity before every withdrawal, and keep your payment details secure.

Data Access Rights

Request a full export of your account data, play history, and payment records anytime.

Account Closure

Close your account at any time through the settings menu. Remaining balance is withdrawn to your registered payment method within…

Payment Method Update

Change your registered DANA, OVO, GoPay or QRIS account in the wallet section.

Withdrawal Verification

Every payout is checked against your account history, deposit source, and play activity.

Session & Cookies

Your play session ends when you click logout. Cookies expire after 30 days of inactivity.

Contact for Policy Changes

If our terms change, you'll receive notice via email and in-lobby banner at least 14 days before the new rules…

Common Questions About Our Terms

No. When you close your account, any remaining balance in your wallet is withdrawn to your registered payment method—DANA, OVO, GoPay or QRIS—within 48 hours. Deposits are converted to play credits in your wallet; if you don't use them, you get the balance back when you close.

No. Our terms require all withdrawals to return to the same method you deposited from. This protects both your account and ours against fraud. If you need to use a different payment method, contact support to arrange a one-time exception where local law permits.

Payouts clear instantly to DANA, OVO, GoPay and QRIS after our verification is complete—usually four hours or less. Bank transfers may take up to 24 hours depending on your bank. The withdrawal verification process checks your account history and deposit source.

We pause accounts temporarily if we detect suspicious behaviour to protect your funds. You'll receive an email explaining the hold and what we need to verify. Respond with the requested information, usually a photo ID or recent transaction proof, and we'll reactivate within 24 hours.

No. Our terms state that each account is personal and non-transferable. Sharing login details violates our policy and puts your account at risk. If we detect login activity from multiple locations or devices at unusual times, we may suspend the account pending verification.

Contact our support team via live chat or email with your request. We'll provide a complete file of your account details, deposits, withdrawals, and play records within seven business days. The file includes every transaction and session logged to your account.

We update our terms occasionally. You'll always receive at least 14 days' written notice via email and in-lobby banner before new rules take effect. You can review the updated terms in our policy hub, and you must confirm acceptance before your account reactivates.